AI Agents in Practice
Latest Articles
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Return Intake Agents: Separate Eligibility, Approval and Refunds
Prevent an apparently administrative return workflow from silently making financial decisions.
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Model Upgrades Are Workflow Changes
Evaluate new models against the complete service: tool use, uncertainty, permissions, cost, latency and rollback readiness.
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An Agent Governance Register That Fits on One Page
Keep purpose, owners, data access, action authority, evaluation evidence and incident controls visible in a compact operational record.
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Retry Without Duplicating the Business Action
Design operation identifiers, idempotency checks and reconciliation so a timeout does not turn one authorized action into several.
Research, Not Hype
Explore sourced guides to AI agents, practical workflows and business models. Understand implementation choices, operating costs and limitations. Hypothetical examples are labeled; commercial claims are attributed, not promises of income.
